FAQS
Shipping
How much is shipping?
Canada: Shipping is FREE over $150 and a flat rate of $10 below $150.
United States: Shipping is FREE over $150 and a flat rate of $20 below $150.
Europe: Shipping is a flat rate of $45 to the UK and Ireland.
Do you ship internationally?
Yep! We ship to the United States as well as the UK and Ireland.
How long will it take to ship?
All orders ship from Ottawa and we try our best to get orders out within 3-5 days. Within Canada typically takes about 3-9 business days to arrive.
Do you offer in-store pickup?
Orders can be picked up most Mondays, Fridays and Saturdays (upon coordination) at our warehouse at 2394 Dwyer Hill Road in Ashton, ON. Alternatively, you can shop our entire offering in person at our warehouse on the first Saturday of every month. We also encourage you to check out our Stockists page if you would like to shop in person in your neighbourhood.
Returns
What is your return policy?
We want you to be 100% satisfied with your purchase. You may initiate a return on unworn, tags on, non-sale items within 10 days. Exchanges and store credit will be processed free of charge. A refund to the original payment method will incur a fee equal to the amount for return shipping.
When can I expect a refund?
Once we have received and accepted your return, you will receive notification of your refund within 3-9 business days.
Products
Where are your products designed?
We design all of our pieces in house just outside of Ottawa Ontario Canada.
What materials do your products contain?
We use Jersey and French Terry fabrics that are made from Bamboo, Cotton and Spandex at our mill in Toronto.
How are they ethical?
The majority of our fabrics are made from OEKO TEX certified fibres. This means that they have been tested for harmful substances and are manufactured under sustainable working conditions.
What size am I?
We have product specific size charts available on each item.
How do I send a gift card to a friend?
Click HERE for gift cards and simply fill in your information and forward the unique code to them.
Is your fabric pre-shrunk?
You betcha! All of our fabrics have been washed and pre-shrunk for easy wash and wear.
Payments
What payments do you accept?
We accept VISA, MASTERCARD, AMEX, DISCOVER, DINERS CLUB, SHOP PAY, APPLE PAY and INTERAC.